As part of our commitment to ongoing education, medical students from The University of Newcastle will be observing the Practice from time to time. You will be advised prior to the commencement of the consultation and if you would prefer them not to be present you will have the opportunity to decline their presence in your consultation.
We all lead busy lives and we understand that sometimes it is difficult to remember when regular appointments are due. Staff from Lower Hunter Medical (LHM) will contact you via phone, sms, email, or post to remind you of your appointment.
All new outpatients are required to complete a new patient form, this is an online form and needs to be completed prior to your appointment.Please see link for these forms here:
If you believe you may need an interpreter or if you are hearing or visually impaired please speak to our friendly reception staff so we can organize an interpreter or other appropriate services for you.
We are always keen to receive any feedback you may have in regard to our service or suggestions for improvement. Patient feedback forms are available for you to complete in the clinic or alternatively you can complete our online feedback survey.
At any time you can speak with one of our staff, or request to speak to our Practice Manager or your Doctor. Feedback can be emailed to firstname.lastname@example.org or sent via post to 271 New England Highway, Rutherford NSW 2320.
Your complaint will be acknowledged immediately and dealt with in a professional and timely manner.
The Health Care Complaints Commission can be contacted on:
Locked Mail Bag 18
Strawberry Hills 2012
Telephone 1800 043 159
TTY 02 9219 7555 email@example.com
Lower Hunter Medical (LHM) has engaged Bespoke Technology to secure all information acquired for the purposes of patient care. Your consent is gained prior to the collection of data and patient clinical assessment. Your privacy and confidentiality are of paramount importance to our practice.
living healthy matters!
Maitland / Head Office
269/271 New England Highway Rutherford NSW 2320
Lingard Specialist Centre, Rooms 1 & 2, 3/2 Lingard Street Merewether NSW 2291